Last updated: 18 October 2026
These terms are between you (the parent or guardian making the booking) and [LEGAL ENTITY NAME], ABN [ABN], trading as Santa Calls Back ("we", "us"). By booking you agree to them.
You must be 18 or over and the parent or legal guardian of the child, or have their permission. Children must not make bookings.
Prices below are in US dollars (USD) and include local taxes. We show your price in your local currency, including local taxes (and charge in that currency where Stripe supports it).
Every package includes a live, personalised video call between your child and our Santa character (about 3 minutes), plus a Christmas Eve / Christmas night link to a pre-recorded "Santa on his way" sleigh video (Santa saying he's on his way, that it's bedtime, and that a drink for the reindeer would be more than appreciated).
| Package | Price (USD) | What's included |
|---|---|---|
| The Dasher | US$19 | Live call only. |
| The Comet | US$29 | Live call, plus a personalised letter from Santa, emailed to you and printed and posted to the address you give us. |
| The Rudolph | US$49 | Live call; an emailed recording of the call; and a Santa-with-the-family photo (you upload a high-res family photo; we never change the faces or bodies of the people in it; you choose your original background or our Christmas scene). All digital. Whether the personalised letter is also included is [to be confirmed]. |
Our Santa is powered by artificial intelligence. It is an entertainment service. Santa does not promise gifts, and nothing said on the call is a promise by us. We do not send any physical gift. Digital files (recording, photo, and where included the letter PDF) are sent to the parent email on the booking by private download link.
Where your package includes a call recording or a family photo: - Each of those components is confirmed with a separate unticked consent box at booking. Nothing is recorded or photo-processed unless you tick the relevant box. - Before a recorded call starts, a "this call is being recorded" notice shows on screen and Santa says it too. - The recording is emailed by private download link within 2 hours of the call. The link and file are deleted 24 hours after the call ends, so please download and save it straight away. We cannot resend it after that. - For the family photo: upload the original photo straight from your phone or camera (JPG, PNG or HEIC, at least 2,000 pixels on the long side, up to about 25MB). Screenshots or photos sent through messaging apps may be rejected as too low quality. We delete your uploaded original and the finished photo 24 hours after the call ends, so please download the finished photo straight away. Please download your files before the link expires. We can't recover them afterwards.
By uploading a photo you confirm that: - you took it or have the right to use it; - you are the parent or guardian of every child in it, or have that parent's permission, and every adult in it has agreed to it being used for this purpose; and - it contains nothing unlawful, offensive or that breaks anyone else's rights. We may refuse or remove a photo that doesn't meet these terms, and refund the The Rudolph package (or the photo component of it).
You agree to give accurate details in the booking form. Santa uses them to personalise the call and (where included) the letter. Please use the "things to avoid" field for anything Santa should not mention. You're responsible for the information you provide.
Package prices are listed in USD (section 2). At checkout the total is shown in your local currency, including local taxes. Payment is taken at booking through Stripe. We don't store your card details.
Where your package includes a personalised letter, we post it to the address you provide by the cut-off date for your country shown at checkout. Postal delivery times are outside our control. If a letter is lost or returned, contact us and we'll resend it or offer a refund for the letter portion of your package.
We collect only what we need: your email and (where a letter is included) postal address, your child's first name, age, wishes and the notes you provide. During the call we create a text transcript so we can write the letter (where included), and we delete it once the letter is sent (or after the call if no letter is included). Audio and video are not kept unless your package includes a recording and you consented; images are not kept unless your package includes a family photo and you consented. Those files are deleted as set out in section 3. We delete the postal address after the letter is posted. See our Privacy Policy for full details, including how we protect children's data under Australian, UK, EU and US law.
The Santa character, call, letter, Christmas scenes, sleigh video and site content belong to us. You may keep and share the letter, recording and photo privately with family. Your uploaded photo remains yours.
We'll only send marketing emails if you tick the box to opt in. You can unsubscribe at any time. We will never use your child's name, image, voice, recording or photo in marketing, ads or social media without your separate written consent. That consent is never a condition of booking.
To the extent the law allows, our liability is limited to resupplying the service or refunding what you paid. We are not responsible for problems caused by your device, internet connection or postal services.
We may update these terms. The version shown at the time of your booking applies to that booking. These terms are governed by the laws of Queensland, Australia, without limiting any consumer protections in your country. Contact: hello@santacallsback.com